Frequently asked questions
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, Check, and ACH. Rest assured that your payment information is encrypted and kept confidential.
HOW LONG DOES IT TAKE TO PROCESS AND SHIP ORDERS
Order processing typically takes 1-2 business days. Once your order is processed and payment is confirmed, we will provide you with the shipping information. We strive to provide fast and reliable shipping services to ensure your order reaches you as quickly as possible.
CAN I TRACK MY ORDER?
Yes, we provide order-tracking services. Once your order has been shipped, you will receive a tracking number via email or through your account on our website. You can use this tracking number to monitor the status and progress of your shipment.
WHAT IS YOUR RETURN / EXCHANGE POLICY
We want you to be completely satisfied with your purchase. If you receive a defective or incorrect item, please contact our customer support within 7 days of receiving your order, and we will assist you with the return or exchange process. For more detailed information, please refer to our Returns & Exchanges policy page.
HOW DO I CONTACT CUSTOMER SUPPORT?
Our dedicated customer support team is here to assist you. You can reach out to us through the "Contact Us" page on our website, where you can submit your inquiry or concern. Alternatively, you can contact us directly at 562-408-2032 or sales@tie4safe.com . We strive to respond to all inquiries promptly.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, we offer international shipping to many countries. Please reach out to us directly to get more detail.
Can I cancel or modify my order?
If you need to cancel or modify your order, please contact our customer support as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, it may not be possible to make changes.
ARE MY PERSONAL AND PAYMENT DETAILS SECURE?
We take the security and privacy of your information seriously. Our website employs industry-standard security measures to protect your personal and payment details. All transactions are encrypted and transmitted securely. For more information, please review our Privacy Policy.
DO YOU OFFER DISCOUNT OR PROMOTIONS?
We periodically offer discounts, promotions, and special deals. To stay updated on our latest offers, we recommend subscribing to our newsletter or following our social media channels. Additionally, keep an eye out for promotional codes that can be applied during checkout for exclusive savings.
WHAT IF I HAVE A PROBLEM WITH MY ORDER OR NEED FURTHER ASSISTANCE?
If you encounter any issues with your order or require further assistance, please reach out to our customer support team. We are committed to resolving any problems promptly and ensuring your shopping experience is a positive one. Your satisfaction is our top priority.
If you have any other questions or concerns not addressed in this FAQ section, please don't hesitate to contact our customer support. We are here to help and provide you with the best possible shopping experience.
562-408-2032 or sales@tie4safe.com